• A strong background as a Business Analyst • A proactive attitude to development and a willingness to be active in the definition of the ITSM and SPM development with our clients • The ability to show evidence that you can work with clients, distill requirements, work in partnership with client ‘s and engineers to deliver solutions, document and drive signoff • Excellent management and influencing skills full understanding and ability to lead on all ServiceNow and ITIL processes

• Specific ServiceNow ITSM, Strategic Portfolio Management (SPM ) and Financial application knowledge along with ITIL experience and exposure.

• • Able to work independently without significant supervision • Highly analytical in your approach • Actively manage application specific enhancements / defects as assigned to the BA • Work in global teams and support global cross-functional environment partnering with internal customers for requirements gathering, analysis and business process definition