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Measure the impact of operations and strategic initiatives by gathering and synthesizing relevant data including operational metrics, analyzing the data, and presenting findings both in verbal and written formats Lead/assist in development of analyses and presentations for Executive, Marketing and Sales Leadership Communicate informed conclusions and recommendations to senior leadership and operational managers that is tailored to the needs and requirements of the audience Serve as a center of excellence for trusted insight and analysis to support both strategic initiatives and ad hoc business needs Design models to solve business problems and, where appropriate, manage integration of the insights into regular operational reporting Support departmental need for ad-hoc reporting and presentations, including business reviews and management presentations. Serve as a central contact point for EMEA Expert Services cases, case handling and reporting. Provide support to generate contracts for Expert Services and update opportunities.