Stay informed of initiatives, evolving strategies and company vision. Act independently with little direction to understand and continually optimize the customer and user experience anticipating future needs as well as current needs. Collaborates with Cybersecurity for privacy and risk management considerations. Researches and investigates emerging technologies, best practices and tools to continuously improve the capabilities. Conducts periodic assessments of the capability maturity and performance against business objectives. Provides education, counsel and advice on internal projects and opportunities as appropriate. Design and drive all aspects of sprint management to complete our internal customer requests within the required timeline without sacrificing quality.

• Be the product owner for the capabilities delivered through the Salesforce platform. Develops, tracks and reports KPIs to monitor the effectiveness of the capabilities. Develop strategies and plans to drive end user adoption and optimization. Develop and socialize a roadmap of enhancements for the capabilities that reflects business priorities, business value and sets the vision for the capabilities. Manage and communicate tradeoff decisions between scope and schedule while offering alternative solutions. Provide work assignments to the Business Analysts supporting the associated development teams. Works with many internal teams to develop a unified and exceptional customer experience and user experience. Participates in feature assessment, requirements gathering and documentation. Oversee the product backlog and ensure proper prioritization and acceptance criteria are articulated. Communicate product and user experience requirements to development and technology teams. Develops and maintains key stakeholder relationships and communicates progress and evolution of the product roadmap.

• Bachelor’s degree plus 6-10 years related experience or equivalent combination of education and experience. 5+ years’ experience as a Product Owner or Program Manager Experience with Service Cloud, Experience Cloud, or Certinia Strong understanding of Salesforce platform Evidence of strong analytical skills, problem solving, and strong logical thinking Proven ability to document requirements, issues, and outcomes Strong verbal communication and presentation skills Ability to clearly articulate business objectives and manage large group discussions, including to senior and executive management Positive attitude with a drive and capacity to learn quickly with ability to collaborate, negotiate and persuade, while maintaining positive relationships Excellent organizational and time-management skills, and ability to prioritize multiple tasks and projects under pressure. Strong team player, especially in high-pressure, fluid situations