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Collaborate with stakeholders across different operating companies and regions to gather and document business requirements, as well as develop and communicate an informed opinion on their prioritization and importance levels. Conduct subject matter expert meetings, workshops, and interviews to capture requirements and feedback Using learnings from available and collected data, identify and propose areas of improvement and distill opportunities for standardising currently fragmented Develop detailed documentation, including business requirements, process flows, and user journeys. Build in-depth knowledge of the product we are building to streamline and support these processes and requirements; perform gap analysis to identify discrepancies between ‘as-is’ and desired states; and work closely with the product team to jointly identify gaps and development needs Continuously monitor and evaluate progress, risks, and issues within each analysis project, and make recommendations for adjustments as needed.