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Reflect customer needs by assembling business documents and technical requirements. Advise customers based on product capabilities and methodologies, applying reuse where applicable. Design holistic and integrated high-level solutions that fit customers' business needs, production operability and budget. Participate in and/or lead formal and informal reviews with key partners, applying knowledge and experience while providing technical perspective and support. Communicate new details of new solutions and their impact on business processes to customers' business and IT personnel. Ensure that the customer understands the solution and receive responses to all open questions and action items. Support the customer during the scoping phase in a specific domain up through and including customer sign off (for example, COP process for various customer types and products, EPC lead for all product models and designs, etc.). Prepare solution-related documents and specifications. Configure the solution, followed by the creation, execution and maintenance of accurate and detailed test plans for applicable testing. Support the resolution of configuration/implementation-related issues if and when they arise.